We’re proud to be your new water service provider.
Dear Valued Customer,
I am pleased to announce that Virginia American Water has completed the acquisition of the Town of Waverly’s drinking water system. We have been providing high-quality, reliable water and wastewater services to 339,000 people throughout the Commonwealth for well over a century. In fact, we’re the largest water company in the state and we are committed to delivering that same standard of excellence to you as our new water service customer.
You’re in good hands.
Our focus is to provide you with safe, reliable water service – and we have the people and technologies in place to get the job done right. As our valued customer, we wanted to share with you some information about the services we provide, as well as some changes that will be taking place over time.
We’re invested in Waverly.
After the closing date, Virginia American Water will be responsible for the day-to-day operations and maintenance of the system and will be your point of contact for any service-related and billing questions. We’ve already hit the ground running and you may have already begun to see our employees and vehicles, as Virginia American Water is fixing leaks, working on wells, and mapping the water distribution system assets.
Virginia American Water plans to invest more than $4 million in system improvements to the Town of Waverly’s drinking water system. These improvements include water main and meter replacements, improvements to wells and tanks, as well as numerous other projects to enhance safety and security measures and system reliability.Your water meter will be upgraded in early June. Once your meter has been replaced, you will be notified by a door tag.
About your rates.
There will be no changes to your current rates for the next two years. Because Virginia American Water is regulated by the State Corporation Commission (SCC), any future proposed changes in rates will be subject to extensive governmental review and approval. Learn more…
We’re transitioning your billing.
Here’s how the billing transition will work. In June, Virginia American Water will read your meter for the first time, and you should receive your first bill from Virginia American Water in mid-June. Effective with your June bill, payments should be made to Virginia American Water.
Convenient billing and payment options.
We understand how busy life can be, so we offer several convenient payment options. This includes paying by mail, in person, by phone or online. We also accept payments electronically through our automatic payment program (no checks to write and no stamps required)!
Please note: Sussex County will not be accepting payments on our behalf. If you prefer to pay in person, Virginia American Water has agreements with authorized payment locations in your area:
- WAL-MART, 671 Southpark Blvd., Colonial Heights
- Unique Wireless, 15802 Jefferson Davis Hwy., South Chesterfield
- WAL-MART, 3500 South Crater Road, Petersburg
- Kroger, 12726 Jefferson Davis Hwy., Chester
- WAL-MART, 12000 Iron Bridge Road, Chester
- Kroger, 10800 Iron Bridge Road, Chester
For a complete listing of payment locations, visit virginiaamwater.com. Under Pay My Bill, select Pay In Person.
A helping hand for customers in need.
Through our h3O Help to Others Program™, we offer financial assistance to help residential customers pay their water bill. For our water customers who qualify, we offer grants of up to $500 per year. Learn more…
We’re here to answer your questions.
Our customer service representatives are available to answer your questions at 1-800-452-6863, Monday through Friday from 7 a.m. to 7 p.m. For emergencies: we’re available at this number 24/7.
You now have access to MyWater to view and pay your bill, track water use, sign up for paperless billing and more. Visit mywater.amwater.com to register. It’s that easy. Be sure to have your account number handy.
It’s a privilege to serve you.
We are excited to be your service provider. For more information about Virginia American Water, please visit us online at virginiaamwater.com and follow us on social media.
Thank you for taking the time to learn more about us and for allowing us to serve you. It really is a privilege.
Barry L. Suits