BILLING & PAYMENT

Pay Your Bill:

  • Log into MyWater to:
    • Make a one-time payment using your bank account. This service is free of charge.
    • Make a one-time credit card payment for a $1.95 fee.
    • Schedule automatic payments to avoid late fees.
  • To pay without registering for an account, visit amwater.com/billpay. Transaction fees apply for all payment methods. Be sure to have your account number handy.

Pay with credit card:

  • Call 1-855-748-6066 to pay with Visa, MasterCard, Discover, American Express or your bank account (Electronic Check).
  • Be sure to have your 16 digit account number handy which can be found on your bill.
  • A $1.95 transaction fee applies.

Send payment along with payment stub to:

Virginia American Water

PO Box 371880

Pittsburgh, PA 15250-7800

No cash, staples or paper clips please.

Virginia American Water has agreements with several authorized payment locations across the state.

Find your local payment location.

Please note that payment locations and terms change periodically, and some locations charge for this service. Customers are encouraged to call the location first to verify they still accept payments for Virginia American Water, as well as the fee information provided on this site. Please note these locations DO NOT accept payments by mail.

Billing Inquiries:

view-your-bill view-download-past-bills understanding-your-bill other-billing-questionsPayment Assistance BTN

Pay Through a Third Party

If someone handles paying your bills, such as a relative, trustee or social service organization, we can send a copy of your bill, as well as a reminder, past-due and shut-off notices, to that third party. To add a third-party, visit MyWater or contact our customer service center at 1-800-452-6863, Monday through Friday, 7 a.m. to 7 p.m.

CHECK OUT OUR NEW, IMPROVED CUSTOMER PORTAL

Managing your account online is easy with MyWater. You can view and pay your bill, sign up for Auto Pay and Paperless Billing, track your water usage and compare it to your neighborhood average, and more! We’ve improved our customer portal, so log on/enroll and see if for yourself! Visit MyWater today!

Invoices available in Braille, large print or audio

Customers can request to receive their Virginia American Water bill in Braille, large print or as an audio file by contacting our Customer Service Center. Please note, customers requesting an alternate format will continue to receive their regular print format or paperless bill on time. The alternate formatted bill will be sent 7-10 business days after.